1. Scope and buyer authority
These Terms & Conditions (“Terms”) apply to every business-to-business enquiry, quotation, pro forma invoice, invoice, order and supply by Jairubni Spices (“Seller”) unless a written agreement signed by the Seller expressly states otherwise. The person approving a quotation confirms that they are authorised to bind the named buyer (“Buyer”).
The website and quotation workflow are intended for trade, wholesale, food-service, manufacturing, export, distribution and other commercial purchasers. If mandatory law classifies a purchaser as a consumer or grants a right that cannot lawfully be excluded, that mandatory right prevails only to the extent required.
2. Quotation and binding order
A quotation is an invitation to purchase on the stated specification, grade, quantity, packing, price, tax, freight, payment and validity terms. An order becomes binding when the Buyer approves the quotation electronically or in writing and the Seller accepts or begins procurement, grading, packing, processing or dispatch.
After approval, Buyer-requested changes are effective only if the Seller accepts them in writing, and may change price, lead time, quantity or other commercial terms.
3. No cancellation, rejection or return for convenience
All approved B2B orders are final sale. The Buyer may not cancel, reject, refuse delivery, return goods, demand a buy-back, reverse payment, issue a unilateral debit note or withhold an undisputed amount because of:
- buyer’s remorse or a change in business requirements;
- a fall in auction, commodity, wholesale or resale prices;
- difficulty reselling, slower demand, excess stock or loss of an onward customer;
- delay caused by the Buyer, its consignee, transporter, customs broker or nominated agent;
- preferences or specifications not stated in the approved quotation; or
- natural agricultural variation that remains within the agreed grade or written specification.
Refusal to take delivery without a valid contractual ground does not cancel the order. The Buyer remains liable for the price and for reasonable storage, redelivery, handling and loss caused by the refusal, subject to applicable law.
4. Product specification and natural variation
Spices are agricultural products. Colour, shape, aroma, density, seed content and appearance may vary naturally between farms, lots and seasons. Such variation is not a defect where the goods conform to the grade, size band, sample tolerance, laboratory parameter or other written specification recorded in the approved quotation.
Website photographs and general descriptions are illustrative. Only the specification written into the approved quotation, together with an expressly approved sample or certificate where applicable, forms part of the contract.
5. Price, tax and payment
Prices apply only for the quotation validity period and stated quantity. GST, freight, insurance, duties, bank charges and other costs are payable as stated in the quotation or invoice. The Buyer must pay without set-off, counterclaim or deduction except where required by law. Late or failed payment may suspend procurement, production, dispatch and further credit.
6. Delivery, risk and storage
Delivery dates are good-faith estimates unless expressly guaranteed in writing. Risk passes as stated in the quotation or applicable Incoterm; if none is stated, risk passes when the goods are handed to the carrier for transmission to the Buyer. Title may be retained by the Seller until full cleared payment.
After delivery, the Buyer must keep goods sealed, dry, cool, pest-free, odour-free and protected from moisture, sunlight and contamination, in accordance with label and food-safety requirements. Deterioration caused by incorrect storage, handling, repacking, mixing or use is not a valid claim.
7. Inspection and strict claims procedure
The Buyer must inspect the shipment immediately on delivery. Visible package or transit damage and package-count shortages must be recorded on the carrier’s proof of delivery before acceptance wherever reasonably possible.
A claim for visible damage, shortage or material non-conformity to the written specification must reach trade@jairubnispices.com within 24 hours after delivery. The notice must identify the invoice and batch, affected quantity and precise issue, and include clear photographs, package weights, proof of delivery and available test evidence. A defect that could not reasonably be found on initial inspection must be reported promptly after discovery and within any mandatory legal period.
Pending inspection, the Buyer must segregate the affected goods and must not use, process, mix, relabel, repack, resell or dispose of them. The Buyer must preserve original packaging, labels and representative samples and permit inspection or independent laboratory testing. Failure to preserve evidence or mitigate loss may invalidate the claim to the extent permitted by law.
8. No unauthorised returns; exclusive commercial remedy
No goods may be returned without the Seller’s prior written return authorisation and instructions. Sending goods back, refusing a consignment or returning goods to a carrier does not create a refund entitlement.
If the Seller verifies a timely claim, the Seller may, at its option and subject to applicable law, replace the affected quantity, issue a proportionate credit note, rectify the shortfall or refund the price paid for the affected quantity. Goods that conform to the approved contract remain payable and are not returnable. Nothing in these Terms excludes liability for fraud or a remedy that cannot lawfully be excluded.
9. Food safety and buyer use
The Buyer is responsible for confirming that the ordered specification and intended processing, labelling, import, resale and end use comply with requirements applicable to the Buyer and destination market, unless the Seller expressly agrees otherwise in writing. Traceability labels and batch records must not be removed or altered before inspection and acceptance.
10. Limitation of liability
To the maximum extent permitted by law, the Seller is not liable for indirect, incidental, special or consequential loss, including lost profit, lost market, loss of an onward contract or recall costs not caused by the Seller’s proven breach. The Seller’s aggregate liability arising from a shipment is limited to the amount paid for the affected goods. This clause does not limit liability that cannot lawfully be limited.
11. Force majeure
The Seller is not liable for delay or non-performance caused by events beyond reasonable control, including crop failure, extreme weather, pest or disease, government action, export or import restriction, transport disruption, labour interruption, power or network failure, fire, flood, epidemic, war or civil disturbance. The Seller may extend delivery, allocate available stock or cancel the affected unperformed quantity and refund any corresponding advance.
12. Governing law and disputes
These Terms and each contract are governed by the laws of India. Courts with territorial jurisdiction over Bodinayakanur, Tamil Nadu will have jurisdiction, subject to any mandatory law and any separate written dispute-resolution clause agreed by the parties.
13. Entire agreement and severability
The approved quotation, these Terms and any expressly incorporated written specification form the entire commercial agreement for the order. A waiver is effective only in writing and for the specific instance. If any provision is unenforceable, it will be limited or severed to the minimum extent necessary without affecting the remaining provisions.
14. Contact
Jairubni Spices, Panaroma Nagar, near SCISM Metric Higher Secondary School, Bodinayakanur, Tamil Nadu 625513, India.
Email: trade@jairubnispices.com
Phone: +91 89042 77318
FSSAI Licence No. 12423022000172