1. Who is responsible for your data
Jairubni Spices is responsible for personal data handled through this website and its sales workflows. In this policy, “Jairubni Spices”, “we”, “our” and “us” refer to Jairubni Spices, Panaroma Nagar, near SCISM Metric Higher Secondary School, Bodinayakanur, Tamil Nadu 625513, India.
This policy applies to website visitors, prospective buyers, customers, buyer representatives, suppliers and other people who communicate or transact with us.
2. Information we collect
Depending on how you interact with us, we may collect:
- Contact information: name, business email address, phone number and job title.
- Business and billing information: company name, registered or billing address, GSTIN or other tax identifier, destination and delivery details.
- Requirement information: products, quantities, grades, packaging, certificates, delivery dates and other specifications included in an enquiry.
- Sales records: quotations, approvals, invoices, orders, payment status, correspondence and support records.
- Electronic acceptance evidence: accepted clause records, typed signature name, signatory title, acceptance time, IP address and browser or device information used to evidence invoice acceptance.
- Technical information: request logs, IP address, browser type, device information and security events generated when the website or administrator area is used.
Please do not submit personal data that is not necessary for your enquiry or transaction.
3. How we use information
We use personal data to:
- respond to enquiries and assess product, pricing and delivery requirements;
- prepare, send and administer quotations, invoices, payment links and orders;
- send enquiry acknowledgements, sales documents, account recovery messages and service communications;
- verify quotation and invoice approvals, electronic signatures and payment status;
- provide customer support and manage complaints, claims or disputes;
- maintain tax, accounting, food-safety, traceability and other required business records;
- secure, troubleshoot and improve our website, systems and business processes; and
- comply with applicable law and enforce our agreements.
We process information for these purposes where it is necessary to respond to your request, enter into or perform a business transaction, meet a legal obligation, protect legitimate business and security interests, or where you have given consent.
4. When we share information
We share personal data only where reasonably necessary for the purposes described above. Recipients may include:
- Supabase, which provides database and administrator authentication services;
- Vercel, which hosts and delivers the website and server functions;
- MailerSend, which delivers transactional emails;
- Razorpay, when a payment link is created or payment is processed;
- transport, warehousing, testing, accounting, professional advisory and other fulfilment providers where required for an order; and
- regulators, law-enforcement bodies, courts or other parties where disclosure is required by law or necessary to establish, exercise or defend legal rights.
Payment providers collect and process payment credentials under their own terms and privacy practices. Jairubni Spices does not receive or store your complete card, bank-account or UPI credentials through this website.
We do not sell or rent personal data.
5. International processing
Some service providers may process or store information in locations outside your state or country. Where required, we use providers and safeguards intended to protect personal data and comply with applicable restrictions on cross-border processing.
6. Retention
We keep personal data only for as long as reasonably necessary for the purpose for which it was collected. Enquiry and sales records may be retained while a commercial relationship is active and afterwards for customer support, dispute resolution, fraud prevention, audit, tax, accounting, food-safety, traceability and other legal requirements.
Electronic acceptance and transaction records may be retained with the relevant quotation, invoice or order as evidence of the commercial transaction. When information is no longer required, we will delete, anonymise or securely isolate it, subject to technical and legal limitations.
7. Security
We use reasonable administrative, technical and organisational safeguards designed to protect personal data against unauthorised access, alteration, disclosure or loss. These include access-controlled administrator accounts, restricted database access and secure service connections.
No internet transmission or storage system can be guaranteed completely secure. You should use appropriate care when sending confidential or commercially sensitive information online.
8. Cookies and similar storage
The public website does not currently use advertising cookies. Essential browser storage may be used for administrator authentication, security and session continuity. Hosting and security providers may also process basic request information needed to deliver and protect the website.
If we introduce analytics, advertising cookies or other non-essential tracking, we will update this policy and provide any notice or choice required by applicable law.
9. Your choices and privacy requests
Subject to applicable law, you may ask us to provide information about our processing of your personal data, correct inaccurate or incomplete information, erase information that is no longer required, or address a privacy grievance. Where processing relies on consent, you may withdraw that consent for future processing.
Send requests to trade@jairubnispices.com with the subject “Privacy Request”. Please describe your request and the business interaction concerned. We may need to verify your identity and authority before acting. Some information may need to be retained where required by law, to complete a transaction, or to establish, exercise or defend legal claims.
10. Children
This website and our products are intended for businesses and adult representatives. We do not knowingly seek or collect personal data from children. If you believe a child has submitted personal data to us, please contact us so that we can review and remove it where appropriate.
11. External websites
Our website or messages may link to third-party websites or services. Their handling of personal data is governed by their own privacy notices, and we are not responsible for their content or practices.
12. Changes to this policy
We may update this policy when our services, providers or legal obligations change. The version and effective date at the top of this page identify the current policy. Material changes will be highlighted where appropriate.
13. Contact
For privacy questions, requests or grievances, contact:
Jairubni Spices
Panaroma Nagar, near SCISM Metric Higher Secondary School
Bodinayakanur, Tamil Nadu 625513, India
Email: trade@jairubnispices.com
Phone: +91 89042 77318